1. Introduction

At High Cloud LLC, we take your privacy seriously. We are dedicated to protecting your personal information and ensuring that your experience is safe and secure. We are committed to being transparent about how we collect, use, and safeguard your data. We adhere to all applicable laws and regulations regarding data protection and privacy, and we continuously strive to improve our practices to better serve you. Thank you for choosing High Cloud Insights!

2. Information Collection

High Cloud Insights provides tools for tracking cannabis via METRC. You agree to use the Extension solely for lawful purposes and in accordance with these Terms, METRC's terms, and Chrome Store’s policies. You must comply with all applicable laws and regulations, including those related to cannabis tracking and tracing, METRC's specific rules, and Chrome’s extension guidelines.

The High Cloud Insights Extension interacts with METRC data to enhance reporting and operational insights. By using the Service, You agree to comply with all applicable METRC regulations and ensure that Your use of METRC data aligns with state laws governing cannabis tracking and reporting. We are not responsible for Your compliance with METRC regulations.

To use the Extension, you may need to have a valid METRC account. You are responsible for maintaining the confidentiality of your METRC account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

3. Use of Information

The Service, or certain features of the Service, is available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as monthly or annually), depending on the type of Subscription plan You select when purchasing a Subscription. At the end of each period, Your Subscription will automatically renew under the same terms unless You cancel it or We cancel it.

You may cancel Your Subscription renewal either through Your Account settings or by contacting Us. Cancellations will take effect at the end of the current billing period. No refunds will be provided for the already-paid Subscription period, but You will retain access until the end of the period.

4. Information Sharing

You shall provide Us with accurate and complete billing information, including full name, address, state, zip code, and valid payment method information. If automatic billing fails, We will issue an electronic invoice, and You must complete payment manually.

We may modify Subscription fees at Our discretion. Fee changes will take effect at the end of the then-current billing period, with prior notice to You, giving You the option to cancel before the new fees are applied.

We may, at Our sole discretion, offer a Free Trial Subscription or Discounted Trial Subscritpion for a limited period. You may need to enter billing information when signing up for the Free Trial, but You will not be charged until the trial period expires. After the trial, You will automatically be billed unless You cancel before the end of the trial period.

5. Cookies and Tracking Technologies

The Service, including the High Cloud Insights Extension and all associated materials, features, and content, is the exclusive property of High Cloud LLC and its licensors. You are granted a limited license to use the Service under these Terms but may not reproduce, modify, or redistribute any aspect of the Service without prior written consent. We reserve the right to modify or replace these Terms at any time. If changes are significant, We will provide at least 30 days' notice. By continuing to use the Service after changes become effective, You agree to be bound by the revised Terms.

6. User Rights

You assign all rights, title, and interest in any Feedback You provide to Us. If this assignment is ineffective, You grant Us a perpetual, royalty-free license to use the Feedback.

7. Data Security

d by You for the Service.

8. Data Retention

We retain Personal Information for as long as necessary or permitted, based on the purpose(s) for which it was collected and in accordance with applicable law. The factors that influence our retention periods include:

Relationship & Subscription: The length of time we maintain an active relationship with you and provide our products and services (for instance, as long as you have an account with us or continue using our extension or services).
Legal: Compliance with legal or regulatory requirements (such as retention of transaction or communication records for specific periods as mandated by law).
Usefulness & Necessity: Retention may be necessary to safeguard our legal rights, including for reasons related to statutes of limitations, potential litigation, or regulatory investigations.
Help Desk & Support: When you you contact our support team or trigger an error in High Cloud's extension, we may retain communications (such as help desk tickets, emails, or chat records, error reports) for quality assurance, ongoing support, and future inquiries. This information may be retained for as long as it is relevant to improving our services or required by law.

9. Marketing

ion. The arbitration will take place in Nevada, and the decision of the arbitrator will be final and binding.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulations. Any revised Privacy Policy will be posted here, along with the date of the latest version at the top. Your continued use of the Website following any updates indicates your acceptance of the revised policy. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. Please note that the terms of this Privacy Policy are subject to all applicable laws, rules, and regulations.

11. Children's Privacy Policy

Our services are not intended for users who are under 18 years of age. We do not knowingly gather personal information from individuals under 18 years old.

12. Additional Privacy Notice and Rights for California Residents

13. Additional Privacy Rights for Nevada Residents

While we do not sell your personal information, you have the right to request that we refrain from selling specific personally identifiable information collected about you on our Websites or other online services. To make this request, please email us at info@highcloudinsights.com. The information includes your first name or initial combined with your last name, account number, credit card number, debit card number, and username.

Additionally, you can review and request changes to your personally identifiable information that we have collected on our websites or other online services by emailing us.

Contact Us

If you have any questions about these Policies or the extension, please contact us at: High Cloud Insights info@highcloudinsights.com