1. Introduction

At High Cloud LLC, we take your privacy seriously. We are dedicated to protecting your personal information and ensuring that your experience is safe and secure. We are committed to being transparent about how we collect, use, and safeguard your data. We adhere to all applicable laws and regulations regarding data protection and privacy, and we continuously strive to improve our practices to better serve you. Thank you for choosing High Cloud Insights!

2. Information Collection

High Cloud Insights provides tools for tracking cannabis via METRC. You agree to use the Extension solely for lawful purposes and in accordance with these Terms, METRC's terms, and Chrome Store’s policies. You must comply with all applicable laws and regulations, including those related to cannabis tracking and tracing, METRC's specific rules, and Chrome’s extension guidelines.

High Cloud Insights provides tools for tracking cannabis via METRC, and you agree to use the Extension only for lawful purposes and in accordance with our terms, METRC’s terms, and Chrome Store policies. You are responsible for complying with all relevant laws, including those regarding cannabis tracking and METRC’s specific rules.

To use our services, you must have a valid METRC account. You are responsible for maintaining the confidentiality of your METRC account credentials and for any activity under your account. Please notify us immediately if you suspect any unauthorized use of your account.

In addition, we may use third-party services for payment processing, error tracking, and for hosting. These third-party services may collect data as part of their operations, and their privacy policies will govern how they handle your information. We may utalize any other third-pary service as we see fit.

3. Use of Information

The Service, or certain features of the Service, is available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as monthly or annually), depending on the type of Subscription plan You select when purchasing a Subscription. At the end of each period, Your Subscription will automatically renew under the same terms unless You cancel it or We cancel it.

You may cancel Your Subscription renewal either through Your Account settings or by contacting Us. Cancellations will take effect at the end of the current billing period. No refunds will be provided for the already-paid Subscription period, but You will retain access until the end of the period.

4. Information Sharing

You shall provide Us with accurate and complete billing information, including full name, address, state, zip code, and valid payment method information. If automatic billing fails, We will issue an electronic invoice, and You must complete payment manually.

We may modify Subscription fees at Our discretion. Fee changes will take effect at the end of the then-current billing period, with prior notice to You, giving You the option to cancel before the new fees are applied.

We may, at Our sole discretion, offer a Free Trial Subscription or Discounted Trial Subscritpion for a limited period. You may need to enter billing information when signing up for the Free Trial, but You will not be charged until the trial period expires. After the trial, You will automatically be billed unless You cancel before the end of the trial period.

5. Cookies and Tracking Technologies

No cookies. We reserve the right to track usage info and affiliated services.

6. User Rights

You assign all rights, title, and interest in any Feedback You provide to Us. If this assignment is ineffective, You grant Us a perpetual, royalty-free license to use the Feedback.

7. Data Security

The Company is committed to ensuring your data is handled securely and in line with this Privacy Policy. We will not transfer your Personal Data to any organization or country without implementing adequate safeguards, including robust security measures to protect your data and other personal information.

8. Data Retention

We retain user login and credientials for as long as necessary or permitted, based on the purpose(s) for which it was collected and in accordance with applicable law. The factors that influence our retention periods include:

Relationship & Subscription: The length of time we maintain an active relationship with you and provide our products and services (for instance, as long as you have an account with us or continue using our extension or services).
Legal: Compliance with legal or regulatory requirements (such as retention of transaction or communication records for specific periods as mandated by law).
Usefulness & Necessity: Retention may be necessary to safeguard our legal rights, including for reasons related to statutes of limitations, potential litigation, or regulatory investigations.
Help Desk & Support: When you you contact our support team or trigger an error in High Cloud's extension, we may retain communications (such as help desk tickets, emails, or chat records, error reports) for quality assurance, ongoing support, and future inquiries. This information may be retained for as long as it is relevant to improving our services or required by law.

9. Marketing

We do not sell personal information as the term sell is commonly understood. We do allow Service Providers to use Your personal information for the business purposes described in Our Privacy Policy, for activities such as advertising, marketing, and analytics, and these may be deemed a sale under CCPA/CPRA.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulations. Any revised Privacy Policy will be posted here, along with the date of the latest version at the top. Your continued use of the Website following any updates indicates your acceptance of the revised policy. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. Please note that the terms of this Privacy Policy are subject to all applicable laws, rules, and regulations.

11. Children's Privacy Policy

Our services are not intended for users who are under 18 years of age. We do not knowingly gather personal information from individuals under 18 years old.

12. Additional Privacy Notice and Rights for California Residents

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes. If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact us using the contact information provided below.

13. Additional Privacy Rights for Nevada Residents

While we do not sell your personal information, you have the right to request that we refrain from selling specific personally identifiable information collected about you on our Websites or other online services. To make this request, please email us at info@highcloudinsights.com. The information includes your first name or initial combined with your last name, account number, credit card number, debit card number, and username.

Additionally, you can review and request changes to your personally identifiable information that we have collected on our websites or other online services by emailing us.

Contact Us

If you have any questions about these Policies or the extension, please contact us at: High Cloud Insights info@highcloudinsights.com