Report Troubleshooting
Last Update 10th October, 2024High Cloud is a subscription-based Chrome extension giving you access to a suite of advanced reporting features. If you’re experiencing issues, you’re in the right place!
Check out the troubleshooting steps below to get back on track. Still stuck? We’re here to help! Contact us anytime at support@highcloudinsights.com for assistance.
1. No Subscription
Press BUY NOW to sign up for a subsciption plan.
2. It Might be Working
If you have a lot of data, the reports can take some time to build. Please be patient and stay on the reporting page for as long as needed. You can always open another tab and come back later.
The report will automatically appear in your downloads once complete. If you are still experiencing issues, please contact us at support@highcloudinsights.com.
3. Reports are Not Downloading
The report will automatically appear in your downloads once complete. If you are still experiencing issues, please contact us at support@highcloudinsights.com.
3. No Data in the CSV or Excel Download
Check your date ranges and filters. If it all looks correct, double check that you do have METRC tags for that date range within your system. You may have transfered out the tags you are looking for, and once you transfer them out, we can no longer read them.
If you are still habing issues, reach out to support@highcloudinsights.com.
4. I am Missing Data in My Report
If your company transfers out tag IDs that held information on your production process, you may have lost that data forever. When you transfer a tag to another license, that new license has the history of that tag. We can only process the information within your own METRC, so be careful about which tags you send out and re-tag your products before you sell them to a seperate entity.
5. I Don't Understand the Report
Please see our Best Practices or click the icon next to the report's filters to learn more about the report.
6. Report is Taking a Long Time to Build
The speed of report generation depends on factors such as your Wi-Fi connection, the date range selected, and the volume of data your company has. Please allow time for the report to build and process your extensive data history.
You can navigate away from the tab if needed, but be sure to keep the reporting tab open while the process completes. Once finished, the report will automatically download to your device. Thank you for your patience!
More on High Cloud Insights
Click the links to learn more:
What is High Cloud
How to Get Started
Best Practices
Guide for Accountants
Guide for Compliance
Guide for Cultivators
Guide for Processors
